Delete Your Account
We're sorry to see you go. Here's how to delete your DreamSleep account and all associated data.
Option 1: Delete from within the app
- Open the DreamSleep app
- Go to Settings (tap the gear icon on the Home screen)
- Expand the Account section
- Tap Delete Account
- Enter your password to confirm
Your account and all data will be permanently deleted immediately.
Option 2: Request deletion via email
If you cannot access the app, send an email to:
Please include the email address associated with your DreamSleep account. We will process your request without undue delay, at the latest within one month, in accordance with GDPR Article 17.
What data is deleted?
When you delete your account, the following data is permanently removed:
- Your user profile (name, age, sex, sleep habits, preferences)
- All sleep protocol data and progress
- Chat history with the Sleep Coach
- Reports of chat replies you submitted are separated from your user ID (anonymised) and deleted after 12 months at the latest
- All accepted practices and task history
- Knowledge module progress
- Push notification tokens
- Firebase Authentication credentials
If you had enabled usage analytics, analytics event data (collected via Firebase Analytics) is associated with a pseudonymous app instance ID, not with your account, and is retained by Firebase for up to 14 months for product improvement purposes.
Please note: an active App Store or Google Play subscription is not cancelled by deleting your account. To stop further charges, cancel the subscription in the subscription settings of the store you purchased it from.
Data retention
Upon account deletion, your account record is immediately reduced to your user ID, your email address and your consent and acceptance record (which version and language of our legal documents you accepted and when, and your explicit consent to the processing of health data with its date). This reduced record is retained until the end of the third calendar year after deletion so that we can demonstrate your consent and defend legal claims (Art. 7(1), Art. 6(1)(f) and Art. 17(3)(e) GDPR; limitation period under Section 195 BGB). It is then automatically and permanently deleted. Copies of your deleted app content may remain in our backups for up to 7 days before they are overwritten.
Inactive accounts: if you simply stop using the App, we delete the account automatically – 12 months after the last use if nothing was ever purchased, 24 months after the last use if a program or subscription was purchased, and never while a subscription or program is active. You receive two email notices beforehand (90 and 30 days before the deletion date); signing in to the App keeps the account. The automatic deletion removes exactly the same data as a deletion by you, as described above.
Questions?
For any questions about your data or the deletion process, contact us at support@dreamsleep-app.com.